Privacy Policy

Who is responsible

Caldorin Nest LLC is responsible for the personal information it uses to operate this store and fulfil its customer relationships. Shopify provides the platform and may also handle information for its own platform purposes under its privacy terms.

Information we receive

• Orders: your name, contact details, billing and delivery addresses, chosen goods, amounts, payment status and transaction references.
• Support: the details and messages you provide, including an order number or photographs you send about a product issue.
• Store use: technical information such as IP address, browser, device, relevant pages and security events, as recorded by the store platform.
• Preferences: your cookie choices and other settings you choose to save.

Payment providers handle payment credentials through checkout. We receive the information needed to confirm and manage the transaction, rather than asking for full payment credentials in support messages.

Why we use it

We use information to process payment, fulfil and deliver orders, provide confirmations, handle returns and refunds, answer questions, protect the store from fraud and meet accounting or legal duties. We also use relevant records to resolve disputes and improve the clarity and reliability of the shopping experience.

A support enquiry is not consent to receive marketing. If marketing is offered and you choose to receive it, you can withdraw that choice using the unsubscribe method provided.

Legal grounds where required

Where data protection law requires a legal basis, order processing and related support rely on performance of our contract or steps you request before purchase. Required records rely on legal obligations. Necessary security, fraud prevention and proportionate store administration rely on legitimate interests, assessed against your rights. Optional cookies or marketing rely on consent where required. Withdrawing consent does not affect processing already lawfully carried out.

Who receives information

Information is shared as needed with Shopify, payment processors, delivery providers and providers supporting our communications, security, accounting or legal administration. They receive information relevant to their role. We may disclose records when required by law, to protect lawful rights or in connection with a business transfer subject to appropriate protections.

We do not sell customer lists for money. The storefront does not add separate third-party advertising or analytics services. Your privacy choices govern optional processing where applicable; essential processing needed to complete a transaction still takes place.

International processing

We are based in the United States. Shopify and other service providers may process information in the United States and other countries. Where applicable law requires safeguards for an international transfer, we rely on the arrangements required for that transfer, such as approved contractual safeguards or a recognised adequacy mechanism. Contact us for information about safeguards relevant to your request.

Retention and security

We retain information for as long as needed for orders, support, legal recordkeeping, fraud prevention and resolving claims. The period depends on the record and the applicable obligation. Information no longer needed is deleted or de-identified where reasonably possible.

We use the store platform’s safeguards and limit access according to business need. No internet service can guarantee absolute security. Do not send card security codes, passwords or unnecessary identity documents through the contact form.

Your choices and rights

Depending on your location, you may request access, correction, deletion, a copy of your information, restriction of processing, or object to certain uses. You may also withdraw consent, opt out of qualifying sale or targeted-advertising uses, and appeal a decision where applicable law provides that right. We do not discriminate against customers for exercising privacy rights.

Contact us using the details below. We may ask for proportionate information to verify the request and will respond within the applicable legal period. Some records must be kept for legal or transaction purposes. You may complain to the competent data protection or privacy authority. Cookie choices can be revisited through Cookie preferences.

Children and policy updates

The store is intended for adult household shoppers and is not directed to children. If a child has supplied personal information without appropriate permission, contact us so we can review and address it.

We update this policy when our practices change. The date above identifies the current version. We will provide additional notice when required for a material change.

Contact us

Caldorin Nest LLC
4045 St Cloud Dr, Loveland, CO 80538, United States
support@caldorinnest.com
+1 2272184364